Matthieu EXT_BAECHLER added a comment - 19/Sep/14 11:19 AM wrong branch, wrong fix

Matthieu EXT_BAECHLER added a comment - 23/Sep/14 11:00 AM you can check the ticket reproduction but no code change was involved

Stephane COLSON added a comment - 03/Oct/14 5:00 PM I don't understand how no code change can fix an issue. Is it fixed by another OP or OBMFULL ? Which smartphone is concerned ? What do you mean by "the ticket reproduction" not described here ? Am I right with these steps ? Pre-conditions Have several email in usera mailbox. A smartphone (which one ?) synchronize emails Reproduction steps Switch off the smartphone Delete one or several emails in usera mailbox Switch on the smartphone Current behavior An exception "Cannot find expected response in imap results" appears in the logs NOK Synchronization on the smartphone loops and never ends NOK Expected behavior No exception OK Synchronization ends and emails retrieved normally on the smartphone OK Additional informations And did you reproduce this with OPush 3.0.1 (and which smartphone) ?

Matthieu EXT_BAECHLER added a comment - 07/Oct/14 9:05 AM OP-71 fixes the issue, this ticket will only add a test case to guard against regression

Matthieu EXT_BAECHLER added a comment - 07/Oct/14 9:09 AM - edited The steps are OK. Regarding the device, any device using ItemOperation should be concerned, so probably any Android. In this case, logs come from a modified Galaxy S3. Could you paste the exception found in this ticket ?

Matthieu EXT_BAECHLER added a comment - 09/Oct/14 3:07 PM I move the ticket to get an answer to my last comment

Stephane COLSON added a comment - 10/Oct/14 4:00 PM Well, the problem is that I cannot reproduce this with any Android (SGSIII not modified, a Fairphone FP1) or a Windows Phone 8....etc Tested with version 2.5.8 + OPush 3.0.1 following the steps un my previous comment.

Matthieu EXT_BAECHLER added a comment - 13/Oct/14 9:26 AM Oh, I found why you don't reproduce : you have to turn off the phone while it's getting emails contents. But I don't have any trick to make sure you fall into this exact error because we don't manage the exact moment when the phone send an ItemOperation command. I'm afraid you'll have to monitor production logs and/or trust my integration test.

Stephane COLSON added a comment - 13/Oct/14 9:53 AM Let's say that's OK , no more errors in our logs...

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